Returns & Exchanges
At Animato, we want you to love your home decor; if a piece doesn't perfectly fit your space, we offer a 30-day window for hassle-free returns and exchanges. All items must be in their original packaging and unused condition to qualify for a full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Carefully repackage your items in their original boxes with all protective inserts to ensure they arrive back at our warehouse safely.
Attach the Label
Print the prepaid shipping label provided via email and securely affix it to the outside of your return parcel.
Drop Off and Refund
Drop your package at any authorized carrier location; once our team inspects the return, your refund will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing